Support

Need help with your Ethena Pay account? We are here to assist.

General Support

For questions about your account, transactions, card, or any of our services, reach out to us at:

We aim to respond to all enquiries within 24-48 hours.

Report an Issue

If you believe your account has been compromised, notice unauthorized activity, or experience a technical issue, please contact us immediately at support@ethenapay.co, with the subject line “Urgent”.

Complaints

If you are dissatisfied with any aspect of our Services, you may submit a formal complaint to support@ethenapay.co. We will acknowledge your complaint and aim to resolve it within a reasonable timeframe in accordance with applicable law. For more information, see our Terms of Use.

Regulatory Escalation

If you are not satisfied with our response to your complaint, you may have the right to refer your complaint to the relevant supervisory or dispute resolution authority in your jurisdiction. EU residents may also use the EU Online Dispute Resolution platform.

Legal Documents

Company Details

Ethena Pay Ltd.
30/1 Kenilworth, Triq Sir Augustus Bartolo
Ta' Xbiex, XBX 1093
Malta